With the latest research indicating Australian retailers lose $3.37 billion annually to shoplifting, employee theft and general loss, there’s never been a better time to focus on store security. And…
Looking to improve product security? – There’s an EAS tag for that
Think retail security tags and the mind tends to turn to clothing tags, but the truth is electronic article surveillance (EAS) has evolved rapidly over the past 50 years, with…
$71 billion in lost retail opportunity
Negative shopping experiences are costing Australian retailers $71 billion in lost revenue each year, with out of stock events and long lines the factors most likely to see consumers seek…
The new retail metric – “return on experience”
Big brands should be looking beyond traditional metrics like return on investment and measuring the return on experience, according to the latest Global Consumer Insights Survey from Price Waterhouse Coopers…
Technology in the fight against self-checkout theft
Artificial Intelligence and increased surveillance are among the new technologies being employed by Australia’s major retailers in a bid to combat self-checkout theft. The move comes amidst reports seven per…
New report finds a surge in shoplifting
An Australian-based shoplifting study has found the crime is surging, with major retailers losing over $3.3 billion last year alone. The research further indicates self-service checkouts and increasingly brazen criminals…
When good customers steal
Not all shoplifters fit the profile of crime gangs, thrill-seeking teens or seasoned thieves. Some can be your best customers who steal as a one-off for a reason they believe…
An unlikely retail hero – How the fitting room is changing customer service and reducing theft
It’s hard to imagine the humble fitting might be a hero in the modern retail story, but in many ways that’s proving the case. Like all areas of the retail…
Apple among the retailers revamping to enhance customer experience
Tech giant Apple is among the latest retailers to revamp its stores in a bid to enhance the customer experience, unveiling a new-look outlet at Bondi Junction in Sydney. The…
Nine reasons Electronic Article Surveillance is on the rise
A recent US study has found more and more retailers are turning to electronic article surveillance in a bid to combat shoplifting, with the adoption of merchandise alarms and security…
Is the retail future checkout free?
7-Eleven has become the latest Australian retailer looking to make the retail experience checkout free, with the trial of a new app that allows customers to go “cardless and cashless”.…
Understanding retail loss
Each year retail loss costs Australian retailers dearly, with the most recent figures from the Australian Retailers Association (ARA) indicating it sets the industry back $7.5 billion annually. This figure…