Remember the days when the retail sales associate was front and centre of the customer experience? Well, those days are fast returning as the omnichannel landscape sees bricks and mortar…
How retail intelligence is shaping the in-store experience
As retailers grapple with a new landscape, in-store intelligence including technology, analytics and data is playing an increasing role in both optimising and streamlining the retail experience. Much of this…
Three Australian retail trends in action
Long before COVID-19 accelerated a retail shift, the industry was changing, with online commerce, the consumer experience, and ethics and sustainability all shaping customer expectation of the sector. That’s seen…
Three ways to combat time spent in the queue
Ask Australian shoppers what their biggest bugbear is with bricks and mortar retail and chances are time spent in the queue will be among their top answers. Whether it’s waiting…
Five smart tools changing the world of retail
The world of retail is rapidly changing with the shift to omnichannel seeing bricks and mortar playing a critical role as the place where consumers can experience products and seek…
Christmas retail 2020 hits an all-time high
As Victorian retailers grapple with a sense of Groundhog Day courtesy of the latest snap lockdown, some good news has emerged, with the Australian Bureau of Statistics noting Christmas retail…
What shoppers want
New research has taken a deep dive into exactly what Australian shoppers seek from retail in a post-pandemic world, with the survey revealing sales associate knowledge, stock insight, and omnichannel…
2020 hindsight – The winners and losers of retail
New data from the Commonwealth Bank has highlighted the uneven impact that Covid-19 had on retail throughout 2020, with some sectors clearly emerging as winners and others struggling but now…
The future of retail pulled forward
The future of retail has been pushed forward according to keynote speakers at Retail’s Big Show in the US, with e-commerce accelerated and new customer needs emerging. Meanwhile, the role…
The post-pandemic role of bricks and mortar retail
Retail was changing long before Covid-19 reshaped the landscape of physical stores, but in the wake of a global pandemic, the role of bricks and mortar is continuing to shift…
RFID and its role in retail order fulfillment
If 2020 highlighted one particular trend in retail, it was the value of services like online ordering and click and collect. As a global pandemic saw consumers increasingly wary about…
Four retail resolutions for 2021
As the door closes on a watershed year for retail, there’s hope for a less turbulent year ahead. But the reality is the landscape of 2020 has delivered changes that…